When…

When I’m getting ready to persuade a man, I spend one-third of the time thinking about myself, what I’m going to say and two-thirds of the time thinking about him and what he is going to say.

– Abraham Lincoln

The best leaders…

The best leaders are very often the best listeners. They have an open mind. They are not interested in having their own way but in finding the best way.

– Wilferd Peterson

The main obstacle….

…to effective communication is the belief that it has already happened

– Anon