If you are entrusted with bringing about change, you will likely possess the knowledge needed to advance the organisation and you might have a plan — but knowledge is not enough. You have to bring yourself to each interaction in a deeply authentic way. People don’t care how much you know until they know how much you care.
Who succeeds in forming and leading a great group? They are almost always a pragmatic dreamers. They are people who get things done and they are people with immortal longings. Often, they are scientifically minded people with poetry in their souls.
Leadership is not magnetic personality; that can just as well be a glib tongue. It is not “making friends and influencing people”; that is flattery. Leadership is lifting a person’s vision to higher sights, the raising of a person’s performance to a higher standard, the building of a personality beyond its normal limitations
Learning in a face-to-face human community, as humans have evolved to do over hundreds of thousands of years, may always be the ideal – especially in an endeavour that is as relationship-driven as business.