I know…

I know of no single formula for success. But over the years I have observed that some attributes of leadership are universal and are often about finding ways of encouraging people to combine their efforts, their talents, their insights, their enthusiasm and their inspiration to work together.

– Queen Elizabeth II

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If you are…

If you are entrusted with bringing about change, you will likely possess the knowledge needed to advance the organisation and you might have a plan — but knowledge is not enough. You have to bring yourself to each interaction in a deeply authentic way. People don’t care how much you know until they know how much you care.

– Doug Conant