Those who are resilient have a bias for action. They don’t wallow. They learn, and then move on, beyond failure
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Those who are resilient have a bias for action. They don’t wallow. They learn, and then move on, beyond failure
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Without trust we don’t truly collaborate; we merely coordinate or, at best, cooperate. It is trust that transforms a group of people into a team
– Stephen R Covey
Do the best you can until you know better. Then when you know better, do better
– Maya Angelou
Trust is fundamental, reciprocal and pervasive. If it is present, anything is possible. If it is absent, nothing is possible
– George P Schultz
Trust is earned in the smallest of moments. It is earned not through heroic deeds or even highly visible actions but through paying attention, listening and gestures of genuine care and connection
– Brené Brown
Empathy is the capacity to put oneself in the shoes of others and understand their “personal world of meaning” – how they view their reality, how they feel about things. Active Listening performs this very function
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When a team member makes a request, take it seriously. Team members who make the effort to ask care about the organisation; those who don’t ask don’t care
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Your listening, not your speaking, is your most direct access to leadership effectiveness
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When you expect the best from people, you will often see more in them than they see in themselves
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Leadership is lifting a person’s vision to high sights, the raising of a person’s performance to a higher standard, the building of a personality beyond its normal limitations
– Peter F Drucker