The planning…

The planning fallacy is common inside and outside of the business at both strategic and operational management level.

– Pearl Zhu,

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Leaders….

Leaders can help employees connect with and relate to people across organisational divides by doing four things:

  • developing and developing cultural brokers
  • encouraging employees to ask questions
  • helping people to see things through other peoples’ eyes
  • broadening everybody’s vision of internal & external expertise networks

– Tiziana Casciaro, Amy C.Edmondson & Sujin Jang (HBR May-June 2019)